Shipping policy
Shipping Policy
Thank you for choosing Glass Beveling Service. We are committed to carefully manufacturing, packaging, and delivering your glass and mirror products. Please review our Shipping Policy before placing your order.
Order Processing
Most orders begin processing shortly after they are placed.
Because many of our products are custom-made, processing times vary depending on:
- Product type
- Size and quantity
- Glass thickness
- Edge finish
- Current production schedule
Business days are Monday through Friday, excluding holidays.
Custom Orders
Custom glass and mirror products require manufacturing before shipment.
Production times vary depending on the complexity of the order. Estimated production times are provided as a guideline only and are not guaranteed.
Shipping Methods
We ship throughout the United States using trusted shipping carriers selected based on the size, weight, and destination of your order.
Shipping methods may include:
- Ground Shipping
- Express Shipping (when available)
- Freight Shipping for oversized products
Available shipping options will be shown during checkout when applicable.
Shipping Rates
Shipping costs are calculated during checkout based on factors such as:
- Package size
- Weight
- Shipping destination
- Selected shipping method
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order ships, you will receive a shipping confirmation email that includes tracking information, when available.
Please allow time for the carrier to update tracking after the shipping label has been created.
Delivery Times
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Actual delivery times may vary due to:
- Weather conditions
- Carrier delays
- High shipping volumes
- Natural disasters
- Incorrect or incomplete shipping addresses
- Other circumstances beyond our control
Glass Beveling Service is not responsible for carrier-related delivery delays.
Shipping Damage
Although every order is professionally packaged to help prevent damage during transit, glass products require careful handling.
Please inspect your shipment immediately upon delivery.
If your order arrives damaged:
- Keep all original packaging.
- Take clear photographs of the product and packaging.
- Contact us within 48 hours of delivery.
- Include your order number and a description of the damage.
We will review your claim and work with you to provide an appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is provided, additional shipping charges may apply if the package must be rerouted or reshipped.
Glass Beveling Service is not responsible for delays or losses resulting from incorrect shipping information provided by the customer.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
- Check around your delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
If you still cannot locate your package, contact us and we will assist in opening an investigation with the carrier.
Freight Deliveries
Large or oversized glass products may be shipped by freight carrier.
Customers should inspect freight shipments before signing the delivery receipt whenever possible.
If visible damage is present, note the damage on the carrier’s delivery receipt before accepting the shipment and notify us as soon as possible.
Delays Beyond Our Control
We are not responsible for shipping delays caused by events beyond our reasonable control, including severe weather, natural disasters, labor disruptions, transportation interruptions, or carrier service issues.
International Shipping
At this time, Glass Beveling Service primarily ships within the United States.
If international shipping becomes available, additional shipping charges, customs duties, taxes, and import fees may apply and are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding shipping or the status of your order, please contact us through the contact information provided on our website.
Glass Beveling Service