Refund policy

Return & Refund Policy

At Glass Beveling Service, we take pride in manufacturing high-quality glass and mirror products to your exact specifications. Please review our return policy before placing your order.

Custom Products

Because most of our products are custom-made to the customer’s requested size, shape, thickness, edge finish, or other specifications, all custom orders are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or an error was made by Glass Beveling Service team.

Standard Products

Standard, non-custom products may be eligible for return within 30 days of delivery if they:

  • Are unused and in original condition.
  • Are returned in the original packaging.
  • Have not been installed, modified, or damaged after delivery.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged or you receive the wrong item, notify us within 48 hours of delivery by contacting us with:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review your claim and, if approved, provide a replacement or refund at no additional cost.

Shipping Damage

Glass products are carefully packaged to minimize the risk of damage during transit. If shipping damage occurs, please retain all packaging materials and contact us promptly so we can assist with the carrier claim process.

Order Changes & Cancellations

Orders may only be changed or canceled before production begins.

Once production has started, custom orders cannot be canceled because materials have already been cut or manufactured specifically for your order.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times vary depending on your financial institution.

Shipping charges are non-refundable unless the return is the result of our error or a defective product.

Non-Returnable Items

The following items cannot be returned:

  • Custom-cut glass
  • Custom mirrors
  • Custom tempered glass
  • Beveled glass products
  • Special-order items
  • Products that have been installed or modified
  • Products damaged after delivery

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us through our website:

Glass Beveling Service

We are committed to providing excellent customer service and will work with you to resolve any issues as quickly as possible.